James Haugh Dumfries Wins Vauxhall Customer Excellence Award​​

We are celebrating here at James Haugh, as the team at our Dumfries dealership has been awarded the prestigious Customer Excellence Award, and named amongst the top 43 Vauxhall Retailers in the UK.

James Haugh has been recognised as one of the country’s top performing retailers and rewarded for its exemplary levels of customer service following the results of the annual Vauxhall Customer Satisfaction Survey. The team has worked tirelessly to deliver an exceptional level of service to each individual customer to rank in the top 43 retailers in the UK for customer satisfaction.

By fostering a culture where customer satisfaction is the number one priority, James Haugh ensures each individual customer visit is one of enjoyment. The team, incredibly customer-focused and commercially talented, offer their expertise and sound advice to ensure customers leave feeling informed, valued and happy.

What’s more, this isn’t the first time James Haugh’s efforts has been recognised, in fact this is the third year running that the team has scooped the award. To celebrate the special accolade, Vauxhall Head of Sales, James Allred, has presented the Christopher and team with their 2019 Customer Excellence Award in our showroom.

Sales Manager at our Dumfries dealership, Christopher Haugh, said: ““We are delighted to receive a Customer Excellence Award. It is a testament to the hard work and dedication of the team here. Customer Satisfaction is our top priority and we are committed to delivering a fantastic customer experience, ensuring every person who walks through our doors, feels we have gone the extra mile to cater for their needs.

“We would like to thank our customers for their unwavering support and we are thrilled they appreciate our efforts in terms of customer service.It is a real honour to receive this accolade and we will do our best to maintain this level of satisfaction and retain the award for another year.”

James Haugh was one of 43 Retailers in the UK to receive the highest and most impressive combined ranks in Vauxhall’s Customer Purchase Satisfaction and Service Satisfaction Surveys, calculated at the end of 2018.Customers are invited to take part in the Vauxhall Customer Satisfaction programme following the purchase of a new vehicle or the servicing of a vehicle.

Peter Hope, Vauxhall Customer Experience Director, commented: “The Customer Excellence Award has been running for eight years and each year we see a mixture of independent retailers and Groups achieving outstanding results. It’s great to see Vauxhall retailers providing such a fantastic service to our customers. Sales and service teams across the UK are customer-focused and their dedication and enthusiasm helps Vauxhall to deliver an outstanding customer experience.”

For more information on the Customer Excellence Award or any of the Vauxhall range, get in touch with our expert team here.